よくあるご質問

The following are answers to frequently asked questions about Art Hotels Sapporo.
If you have any further queries, please feel free to contact hotel directly.
Tel: +81-11-512-3456 (Art Hotels Sapporo)


Can in room beds be connected?

In room beds can be connected as in the picture.
Please note that the night table can not be moved due to the electrical wiring. This will result in the beds being slightly misaligned when connected.
Please make your request in advance.

Can I leave my luggage with the hotel before or after check-in?

Yes, Front Desk will keep your luggage.

Can I send my luggage or a package from the hotel?

Yes, we have a Yamato Delivery Counter on the 1st floor that provides a courier service.
Hours: 7:00 - 13:00, 15:00 - 20:00

How do I get to the hotel from the nearest station?

From Exit No.1 of the Namboku Line Nakajima Koen subway station, turn right and walk for 2 minutes until you arrive at the hotel.

Do you accept credit cards?

Yes, we accept VISA, MASTER, JCB, AMEX, Diners, UnionPay cards, etc.

Can I send my luggage to the hotel?

Yes, please make sure to write down your name and date of check-in on the delivery order. Send your luggage to the following address:
Address:
Art Hotels Sapporo
2-10, West 2, South 9, Chuo-ku, Sapporo, Japan 064-0809

Can I reserve a parking lot?

The parking lot is an 'as available' service, we do not accept reservations.

How much is the charge for parking?

1,000 yen per night, 1,200 yen per night per large-sized vehicle
(Large-sized vehicle: license plate number starts with 3 and the vehicles height is over 155 cm)
Overnight parking is permitted until 12:00 the following day. After check-out an additional fee of 300 yen per hour (360 yen per hour per large-sized vehicle) will be charged.

Do you have a curfew?

We do not have a curfew. Please inform us in advance if you will arrive after 22:00. The latest check-in time is 24:00.

Do you have Yukata (summer kimono) for children?

Yes, we provide 2 sizes for children.
1) body length about 122 cm or 2) body length about 75 cm.
Please make a request for a child's yukata in advance.
* Subject to availability, provided on a request only basis.

Do you have internet access?

Yes, we provide free internet access.
Computer rental is available for 1,050 yen per night.
*Subject to availability

What is the opening hours for the hot springs?

11:00 - 25:00 (last admission at 24:00)
Hot springs are also open for hotel guests from 6:00 - 9:00.

Are there any baby beds for rental?

Yes, the hotel provides baby bed rental at no extra cost. The number of baby beds is subject to availability, please make a request in advance.

Can my child share my bed?

Yes, children up to the age of 6 years old may stay with you.
A buffet breakfast option for children ages 3-5 is available for 630 yen. Breakfast is served at Kawajin and Symphony, 1,050 yen per person.
Hot spring admission fee of 1,050 yen applies to children aged 4 year or more.

Do you have non-smoking rooms?

Yes, we do. Please indicate your smoking or non-smoking preference on the reservation form. Non-smoking rooms are subject to availability.

Do you have a room suitable for handicapped guests?

Yes, we do.
We offer two Heartfelt Single Rooms (31.2㎡, up to 2 people) and three Heartfelt Twin Rooms (54.0㎡, up to 3 people).
In these rooms there is no step in the floor, and the bathroom is designed for the wheelchair users. These rooms also have, a flashing doorbell light and a sofa bed for an attendant.

What are the check-in and check-out times?

Check-in starts from 14:00 and check-out is by 11:00.

How can I get to the hotel from the airport?

By Bus: Take a Highway Express Bus from the airport bound for Sapporo city via Nakajima Koen. Get off at the Nakajima Koen bus stop, which is the closest stop and only 1 minute walk to the hotel. For travel outside of these times, buses frequently run from the airport to Susukino bus stop, from here it is a 10 minutes walk to the hotel.
By train: Take the Airport Express (36 minutes) to JR Sapporo Station.
Click here for details.

Can I wear a Yukata and slippers within the hotel?

Yes, but please do not wear it on the 1st or 2nd floor.

Can I watch a video or DVD in the guest room?
Do you have a video or DVD player to rent out?

Rental fee for video player: 1,050 yen
No specific DVD player is available, a computer with an inbuilt DVD drive is available for rental (1,050 yen). Please note that some formats may not be compatible, Japan uses Region 2 format.

Do you offer room service?

Sorry, we do not provide this service.

Can I order a birthday cake?

Yes, we can order a birthday cake for you. For details, please contact us by telephone and place your order in advance.

Do you have laundry facilities?

There are no laundry facilities inside the hotel. However, there is a coin laundry just 5 minutes walk from the hotel.

Where is the nearest convenience store?

There is a 7-11 convenience store 1 minute walk from the hotel.